Dear CallJoy Customers,
We are very sorry to inform you that on July 22nd CallJoy will be shutting down and no longer available. CallJoy was started as a project within Area 120, Google’s in-house incubator for experimental projects. We’re extremely proud of our customers and what we have built. It was a difficult decision to shut down the project.
All customers with an active CallJoy subscription will continue to have access to their account until 12:00am PT July 22nd. If you are using CallJoy’s free trial, the last day to access CallJoy will be at the end of your free trial or when the service shuts down on July 22nd, whichever date comes first.
We know this is disruptive news and we’ve included answers to many of your questions in the FAQs below. For additional questions or concerns not covered below, please reach out to us at email@example.com.
Why is CallJoy being shut down?
- Like all projects within Area 120, CallJoy was an experiment. We’re proud of the work we accomplished and the community we built, but it is now time for our team to start their next adventure.
Why does Area 120 wind down projects?
- Area 120 builds, launches, and iterates on dozens of novel ideas that might otherwise not be explored at Google. Most projects are not continued in the long term, but teams like CallJoy succeed when we test the limits and learn something new.
How is Area 120 different from other Google products?
- Area 120 is an opportunity for Googlers to participate in an experimental program that allows small teams to rapidly build new products in an entrepreneurial environment.
When will the last day be to use CallJoy?
- The last day to use CallJoy will be on July 21st. After this date you will no longer be able to access the service.
What if I am using a free trial, will I be able to subscribe?
- No, we are no longer taking new subscribers.
I have a free trial. What will happen at the end of my 14 day free trial?
- You will no longer be able to use or access CallJoy at the end of your free trial. Your data will be deleted within 14 days and your trial will be closed.
What if I am on an extended 90 day free trial?
- If you are on an extended free trial, the last day to use CallJoy will be at the end of your free trial or when the service shuts down on July 22nd, whichever date comes first.
What will happen to my CallJoy phone number?
- When your access to CallJoy ends your CallJoy number will no longer answer customer calls. You will not be able to keep your CallJoy phone number.
What will happen if my customers continue to call my CallJoy number?
- Please remove your CallJoy number anywhere it is posted. We will continue to forward calls to your CallJoy number until August 22nd. After August 22nd calls to your CallJoy phone number will not be connected. In some cases, we are able to port your CallJoy phone number to a Google Fi or Google Voice number- please contact us if you are interested in this option.
My CallJoy number is published to Google My Business. How do I change it back?
- Visit the Google My Business help center for instructions on how to edit your phone number in Google My Business.
Will I still be charged for CallJoy?
- As of June 13th we are no longer charging for any new monthly subscriptions. Any use of CallJoy between the end of your current billing period and July 22nd will be free of charge.
What will happen to user data after CallJoy shuts down?
- All data associated with your CallJoy account will be deleted on July 22nd.
Can I export my data or user information from CallJoy?
- If you would like to export your call logs and transcripts please email us at firstname.lastname@example.org and we can send them to you.
Will CallJoy save my data and send it to Google?
- No, after July 22nd all data associated with your CallJoy account will be deleted. Please take the time between now and then to export any data you want using the method explained above. If you have any questions, please reach out to email@example.com