In the Call Actions screen, you will see a number of templated request types. These are common request types that your agent will be ready to address as soon as you sign up for CallJoy. Your agent will be ready, without your having to perform any customizations, to handle anything having to do with these request types. CallJoy’s templated request types include:
- Open hours
- Order food
- Table Reservation
You can edit the action your agent will take in templated requests.
Creating Custom Requests and Responses
The templated request types are great starter requests that may not cover all the questions your customers frequently ask. Your business is unique, and we have designed CallJoy to flexibly meet the demands of your callers.
If you know that your customers call with specific requests related to your business, such as “book a Swedish massage”, you can set up a custom request type in each of those cases. There is no limit to the number of call actions you can customize! These articles will serve as helpful resources in this process:
- How many Call Actions should I have?
- How many Request phrases should I have per Call Action?
- And, for troubleshooting: What if the agent is not able to answer a caller’s question?
Your CallJoy agent is also programmed to close each response and action with a signoff greeting. For example, if you customize your agent to respond to table reservation requests by sending a text containing a link to book a table online, the agent will say “Text has been sent” once the action has been taken. That way, you do not need to worry about customizing these parts of the agent’s reply!