Check out this quick video that walks you through how to set up call actions and customize your agent.
To get started, go to your CallJoy account and click into the Call Actions page. You will see that there are a number of templated Call Agents all ready to go for you!
A few tips to help you best customize your agent:
- Out of the box, you will see some templated prompt-and-answers, which you can enable and disable. These have built in Request Phrases ready to go.
- Customize the unique prompts you want your agent to be able to recognize, as well as customize the response and action you would like the agent to take when a caller speaks those prompts. To learn more about how to set up these prompts, go to What types of Request phrases should I set up for my agent?
- More prompts are better! The more prompts you customize your agent to recognize, the better your agent will become at answering questions about your business. Try to program your agent to recognize 10 prompts for optimal learning. Learn more at How do I set up multi-line routing?.