In the Call Actions screen, you will see a number of templated request types. These re common request types that your agent will be ready to address as soon as you sign up for CallJoy. Cool!
For more on this, check out How many Request phrases should I have per Call Action?
Without you lifting a finger, your agent will be ready to handle anything having to do with the following request types:
- Open hours
- Order food
- Table Reservation
You can edit the action your agent will take in templated requests.
Let's take a look at the appointment intent.
There are tons of different ways a caller might ask to make an appointment. Furthermore, many different types of small businesses out there offer appointments, or variations of an appointment, like a consultation, quote request, reservation, etc. These phrases scratch the surface of how a salon might set up a custom call action around appointments:
“Book an appointment”
- “Make an appointment”
- “Book a service”
- “Book a haircut”
- “Schedule an appointment”
- “Schedule a service”
- “Schedule a haircut”
Thinking about all the possible ways your agent can recognize and fulfill a request to book an appointment may seem a little daunting, if it's the main question your customers have.
Here's how we suggest you get started:
1. Write down a list of phrases and words (such as above) that you think your customers might use when calling to book an appointment. Try to think of every possible ways this question might come up.
- If you're an existing customer who has a history of calls, comb through some call transcripts for some different ways your customers have asked about appointments in the past!
2. Set up your appointments Call Action and enter these phrases into the "Request Phrases" field. Be sure to use a comma to separate each phrase.
3. Test out your Call Action by making a call yourself.
4. See how well your agent does at recognizing caller intentions around appointments. You can do this easily by keeping an eye on your Insights page. It will tell you the top intents your agent missed. Check out How can I learn how well the agent is understanding caller questions?
If you need help setting up your Call Actions, you can always reach out to us at email@example.com!