In the Call Actions screen, you will see a number of templated Call Actions. These are common request types that your agent will be ready to address as soon as you sign up for CallJoy.
For more on this, check out How many Request phrases should I have per Call Action?
Your agent is already equipped to handle these request types as soon as you set up your CallJoy account:
- Open hours
- Order food
- Table Reservation
You'll just need to input your agent's Answer to these request and specify the next Action your agent will take.
Let's take a look at the Appointment Call Action.
There are tons of different ways a caller might ask to make an appointment. Furthermore, many different types of small businesses out there offer appointments, or variations of an appointment, like a consultation, quote request, reservation, etc. Our Appointment Call Action listens for Request Phrases such as these:
- “Book an appointment”
- “Make an appointment”
- “Book a service”
- “Schedule an appointment”
- “Schedule a service”
We've already built in those Request Phrases into the Appointment Call Action, but the agent needs to know what to say to customers who request an appointment. Click on the Edit button next to the Appointment Call Action and fill in the agent's Answer (perhaps "Appointments are available on a walk-in basis Monday through Friday"). Finally, decide what Action your agent should take next, whether that's prompting "How else can I help you today?", routing the call to a phone number, or ending the call.
If you need help setting up your Call Actions, you can always reach out to us at firstname.lastname@example.org!