Press
Download the CallJoy media kit with logos and images
Overview
What is CallJoy?
CallJoy helps local small businesses grow by providing an always available virtual phone agent which automates common consumer requests and reports on the customer service experience. By using CallJoy’s powerful, intuitive software, small business owners capture the opportunity when a customer calls while delivering on their core business mission. It is made for small business owners and managers who value knowledge and insights to increase customer satisfaction and improve their business.
Who is CallJoy for?
CallJoy is designed for small business owners. We help businesses provide a better phone experience for their customers while saving business owners time. We know small business owners are extremely busy. We built CallJoy to be straightforward and easy-to-use.
What makes CallJoy different?
CallJoy’s virtual agent can interact with customers and take action to solve their needs. It can answer common questions, route calls, and send texts to help customers book appointments, get quotes, make table reservations, and more. This voice technology has traditionally been cost-prohibitive for small business owners. At $39 per month, we are bringing this advanced technology to an underserved market of small local businesses.
What types of small businesses can use CallJoy?
The easy-to-use platform helps all types of local small businesses that rely on the phone to do business. From restaurant owners and home service professionals to retailers and professional service firms, CallJoy helps all types of small businesses answer their calls and deliver the right information that their customers need.
Where is CallJoy available?
CallJoy is U.S. only at this time. We are eager to get the service right before growing globally.
What's new?
What’s new with this launch?
CallJoy’s virtual agent is now front and center. Our customizable agent saves small businesses time. With our new Call Actions feature, our agent can greet callers, answer common questions, and send customers texts to take actions, for example, booking an appointment, getting a quote or making a table reservation.
CallJoy also gives small business owners visibility into the phone calls they receive. Using CallJoy, small business owners can understand when they receive the most calls, who calls them most often, and what topics customers call about most. All calls are recorded and transcribed, so they can be reviewed when needed.
What are Call Actions?
When the CallJoy agent answers a call, it begins by asking “In a few words, how can I help you?” Call Actions allow small business owners to customize how their CallJoy agent will respond to callers requests for help.
For example, an eyewear company may get several calls a day asking about insurance. They could enter phrases or sentences like “Do you take insurance?” or “What insurance do you offer?” into their CallJoy account and define a verbal response from the CallJoy agent. When their customers call and inquire about insurance, the agent would respond with, “Yes, we take the following types of insurance…” and list out the options.
Small business owners know their business better than anyone else, and Call Actions is built to support them. By entering the phrases and requests they receive from their customers most often, they’ll be able to create an agent that is customized to respond to the unique needs of their customers and business.
How many questions will the agent be able to answer?
CallJoy can answer an unlimited number of questions. The exact number for each business is based on the amount of information entered into the “Call Actions” section. The agent can answer as many questions or as few questions as needed. It all depends on how much information the business owner decides to enter.
What if the agent doesn’t know the answer to a question?
If the agent is unable to answer the question it will re-prompt the user. If it’s still unable to answer the question the business has the option to route the call to a specified number or end the call. You have full control over what happens in this scenario.
What if I don’t want my agent to prompt callers?
CallJoy is built to be flexible and respond to the needs of your business. If you do not want the agent to prompt callers you have an option to disable that feature. You can also set up CallJoy to prompt callers only when your business is closed or when your line is busy with another customer. The agent is there only when you want to use it. There’s no requirement to have it enabled for all calls.
How many lines can I route calls to?
CallJoy will now allow you to enter phrases that can be used to route calls to whatever number you specify. For example, you could enter a phrase of “speak with sales team” and route those calls to the number for your sales department. This would also work for routing calls to specific individuals, you can simply enter a person's name as the phrase.
What if I don’t need call routing? I only have one phone line.
If you have only one phone line and know that your customers will not need to be transferred to other lines, not a problem! You can simply route all of your calls to one number.
I love the new version of CallJoy! What other features are you working on adding to the product?
We have several new features that we’re currently developing and we’ll share more information on them as soon as we can. In the meantime, we’d love your feedback on CallJoy and what else you’d like to see CallJoy do for your business. You can reach us at support@calljoy,com with any product feedback and requests.
General questions
How long does it take to set up CallJoy?
Setup takes less than 5 minutes. All you need is an existing phone number and a Google account. If you use Google My Business, you’ll want to create your account using that login you use to manage your Google My Business account.
Does CallJoy integrate with any other services?
Yes, if you sign up for CallJoy using your Google My Business account, you will be prompted to select that business during the onboarding. Our integration makes it easy to publish your CallJoy account to Google My Business and to give the CallJoy agent your most up to date open hours.
Do I need a Google My Business profile to use CallJoy?
No, having a Google My Business profile is not required to sign up with CallJoy.
How many calls can CallJoy handle?
As a cloud-based service, CallJoy can handle thousands of simultaneous calls for your business.
Why do I need a new local phone number?
Customers connect local businesses with area codes they know and are familiar with. A local area code gives your customers confidence that they are supporting and getting in touch with a business in their community.
How many calls can CallJoy handle?
As a cloud-based service, CallJoy can handle thousands of simultaneous calls for your business.
Can I choose a phone number with my preferred local area code?
Yes! During the initial CallJoy setup process you will be asked for your area code, and then you will get to choose from a selection of available phone numbers with local area codes.
Does CallJoy work with toll-free numbers?
No, CallJoy does not work with toll-free numbers at this time.
Can I use my existing business phone number with the CallJoy platform?
CallJoy is compatible with your existing phone number, but you cannot port/transfer your number from your current telecom provider to CallJoy at this time. CallJoy will route calls to your existing business number.
Will my old phone number still work if customers, vendors, etc. still use it instead of my new CallJoy number?
Yes, your old phone number will still work once you’ve set up your CallJoy number, but incoming calls to the old number will not be connected through the CallJoy service.
Is call forwarding / call routing possible with CallJoy so that I can keep my existing business phone number?
Call forwarding, or call routing, is possible with CallJoy.
What if my small business has multiple locations and corresponding phone lines?
You can set up one CallJoy phone number per business location and you will be billed per phone number. To add an additional business location once you’ve set up your initial CallJoy account, use the drop down menu on the top right corner of the CallJoy dashboard. Use the same menu to switch between locations. Insights are only reported on a per-location basis at this time.
My small business is just a one-person operation. Can I still use CallJoy?
Absolutely! CallJoy is designed to be easy to use and useful for a wide range of small businesses, from the single owner to a business with 50 employees or more.
Does CallJoy work with my existing phone routing service (Google Voice, etc.)?
Yes, CallJoy is compatible with your current phone service whether it is a traditional landline, mobile phone, Google Voice or other cloud provider. The CallJoy service works seamlessly with your current phone workflow. If you have a phone menu, CallJoy will even keep track of which options are pressed by your customers.
Pricing
When will I start to get charged for CallJoy?
You can try CallJoy at no cost for 14 days. Once the 14-day trial period ends , you may subscribe to CallJoy by upgrading in the web application. Your credit card will be charged on the activation date and then monthly until you cancel. Upon cancellation, your service will be active until the end of the billing period. Review our Payment Terms of Service here.
Will I be charged per call or charged by the minute?
Your cash flow is important, and you need to budget accordingly. We get it. Which is why CallJoy does not charge you by the call or minute. Just an affordable flat monthly fee of $39 for an unlimited number of calls and minutes.
Does it cost extra to add the Call Actions feature?
CallJoy’s innovative, easy-to-use Call Actions feature is included in the monthly fee at no additional charge.
Am I locked into a long-term contract with CallJoy if I sign up?
No, CallJoy is a month-to-month service.
Security & Privacy
How do you protect the privacy and security of each conversation?
All call data is encrypted and secured to restrict access to the business owner and its designated managers.
What kind of data is being stored about CallJoy’s users?
The calling phone number, audio and related transcripts of inbound phone calls placed to the CallJoy phone number are stored for access by the business owner and designated managers.
Do callers know that they're being recorded? How?
Yes, at the beginning of all calls the caller hears the message “Call recorded for quality purposes."
Can callers opt out of being recorded?
Callers may hang up and end their call if they do not want to be recorded.