You can configure the CallJoy agent to answer commonly asked questions from your customers. Other times, you might want the agent to route the call to a specific number of your choosing (for example if the customer says "Talk to sales" or "Speak to the manager"). You can modify this at any time in the Call Actions section of CallJoy.
If you have a voice mailbox set up for the phone number that CallJoy routes to, CallJoy will record calls that end in a voicemail through to completion. If you want to more easily identify calls that end in a voicemail, you can create a “voicemail” tag in the Conversations section and tag these calls according to what you see in the text transcripts.