While designed to be smart, the CallJoy agent is built to be flexible and respond to the needs of your business. If you do not wish for your agent to prompt callers, you have the option of disabling this feature. You can also set up your agent to prompt callers only when your business is closed or when your line is busy with another customer.
Regardless of the option you choose, when a someone calls your CallJoy number, they will first be notified with message "Call recorded for quality purposes" and the transcript of the call will be available in the Conversations section of the CallJoy app.
To change what number your CallJoy number forwards to if you have "Never" selected, modify the Operator Call Action. See more here: Using CallJoy with a single business phone line
Disabling "How can I help you?"
At this time, it is not yet possible to disable the agent reprompt. Meaning, once the agent has given the caller an answer, if you have the reprompt action selected, the agent will ask, "how else can I help you today?" This reprompt cannot be edited yet, but it is something our product team is considering!