Call Actions define what happens when someone calls your CallJoy phone number. By default, all incoming calls will be answered with a consent message ("Call recorded for quality purposes"). Then, the agent will repeat the Greeting you have setup and finally ask, “In a few words, how may I help you?”.
You can then program your agent to do a variety of things: provide a spoken answer, offer to send a text message containing helpful business information, route the call to another phone number, or end the call.
Call Actions are fully customizable. Here are some resources to point you in the right direction to set up:
This diagram may give you a sense of a caller's journey through the agent Greeting and Call Actions:
Be sure to check out the Call Actions Overview for a video tutorial on Call Actions.