How long does it take to set up CallJoy?
For a step-by-step demonstration of how to set up your CallJoy account, click here.
Once you’ve received your invite code via email, the setup time is just a few minutes to select your CallJoy phone number, make your first test call and publish the phone number online via automatic Google My Business integration.
How many calls can CallJoy handle?
As a cloud-based service, CallJoy can handle thousands of simultaneous calls for your business.
Why should I choose a local phone number?
Customers connect local businesses with area codes they know and are familiar with. A local area code gives your customers confidence that they are supporting and getting in touch with a business in their community.
Can I choose a phone number with my preferred local area code?
Yes! During the initial CallJoy setup process you will be asked for your zip code, and then you will get to choose from a selection of available phone numbers with local area codes.
Does CallJoy work with toll-free numbers?
No, CallJoy does not work with toll-free numbers at this time.
Can I use my existing business phone number with the CallJoy platform?CallJoy is compatible with your existing phone number, but you cannot port/transfer your number from your current telecom provider to CallJoy at this time. CallJoy will route calls to your existing business number.
Will my old phone number still work if customers, vendors, etc. still use it instead of my new CallJoy number?
Yes, your old phone number will still work once you’ve set up your CallJoy number, but incoming calls to the old number will not be connected through the CallJoy service.
Does CallJoy work with my existing phone routing service (Google Voice, etc.)?
Yes, CallJoy is compatible with your current phone service whether it is a traditional landline, mobile phone, Google Voice or other cloud provider. The CallJoy service works seamlessly with your current phone workflow. If you have a phone menu, CallJoy will even keep track of which options are pressed by your customers.