Every call which comes into CallJoy is recorded and transcribed for analysis and review. A conversation tag is a word or phrase which describes an intent or outcome of a call. For example, if an incoming call is about a table reservation, then a tag of “reservation” can be added by the business owner. These conversation tags are used in search, analysis and reporting.
You can create your own tags and tag your calls accordingly. You can also search tags by accessing the Conversations Page (click the inbox logo) and typing "tag:" into the search field. Then, after the colon, type your tag name and calls with that tag will populate.